Delivery for orders in Italy takes place within 5 or 7 working days.
Any carrier delay is not attributable to VERDESALUS
The costs are as follows:
Italy: FREE
Europe: € 25
Rest of the World: € 80
RIGHT OF WITHDRAWAL
You can return any purchase within 14 days of delivery of the order.
To exercise the right of withdrawal, you are required to inform us (at the following address: Via Rongone 14
Montelparo 63853 (FM), info@verdesalus.com) of your decision to withdraw from this contract by means of an explicit declaration (by registered letter sent by post). To this end, you can use the model withdrawal form attached that you find attached to the order confirmation email or at the footer of the link “Right of withdrawal – PDF”.
To meet the withdrawal deadline, it is sufficient for you to send us the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
After completing the Withdrawal Form, follow these simple instructions to return the products:
1. Put the products you want to return in the order box. Make sure they are complete with their packaging and accessories, that all tags are intact and that the box is closed.
2. Send the products you want to return to Via Rongone 14 Montelparo 63853 (FM).
The shipping costs will be entirely at your expense and we will not be able to take any responsibility for any loss or damage to the package.
Before requesting withdrawal, make sure that you have complied with all the withdrawal conditions.
TERMS OF WITHDRAWAL
Before making a request for withdrawal, make sure that the products comply with the following conditions, in compliance with our terms of sale:
– The products must be intact, with all tags and seals still attached and including accessories and any special packaging. Incomplete, damaged or worn items will not be accepted;
– The withdrawal must be requested within 14 days of delivery of the order;
– The items to be returned must be delivered to the courier within 14 days of notification of the exchange request;
– The withdrawal can only be sent from the country where the delivery took place;
– The products must have been purchased online at www.verdesalus.com and not in stores.
– In the event of withdrawal from a Multiple Order, the delivery costs relating to the same will not be reimbursed.
The customer is requested to send back the goods, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract, with the procedure indicated below. The deadline is met if the customer sends back the goods before the 14-day period has expired.
Where all the conditions listed above are met, we will re-credit you the amount you paid for the returned product (including delivery costs). The re-credit will be made on the same payment method used for the initial purchase. An e-mail confirming the refund will be sent to you.
The right of withdrawal pursuant to art. 52 of the consumer code cannot be exercised by a non-consumer subject (therefore for example by holders of a VAT number who use it for purchase) and in any case in the event that the supply concerns tailor-made or personalized goods (art. 59 letter C of the Consumer Code).
DOWNLOAD THE INSTRUCTIONS AND THE TYPE OF WITHDRAWAL FORM
Click here to download the withdrawal form